Returns and Exchanges

  • What is your return/exchange policy?

    We care about your experience with Knockaround which is why we offer free returns/exchanges within 30 days of your purchase date. Product must be unused, undamaged, and in original packaging. While most of our products are eligible to be returned and/or exchanged, the following items are marked a...

  • How do I return/exchange?

    You'll need the order number and email address you used to place the order. In our return center, you should have the following options: 1.) Exchange for a different item using the "Shop Now" function, which will redirect you to our site to select a different item(A $5.00 additional credit will...

  • What if I received the wrong item or I received a damaged item?

    If your shades showed up damaged or you got the wrong item, no worries — hit up our team here and we’ll make it right. And don’t sweat it — this kind of mix-up doesn’t count toward your Knockaround Forever Frames (Limited Lifetime Warranty) replacement.

  • How soon will I get my refund?

    Once your return status is updated to in-transit, your refund will be initiated. Please note that once we issue a credit card refund, it may take up to 5–7 business days for the refund to appear on your account, depending on your bank’s processing time.

  • Can I Return a Gift?

    Yes! If you received a Knockaround product as a gift and wish to exchange it for a different size and/or color, please visit our return center here. You will need the original order number to initiate this. You can send your unwanted items back to Knockaround and receive store credit to pick out ...

  • Can I include multiple returns in the same package?

    We kindly ask that you keep returns from different orders in their own boxes, each with its own return label. This helps our warehouse process your return quickly and accurately. If you're returning multiple items from the same order, feel free to send them back together in one package.

  • BOGO & B2G1 (Buy one get one & Buy two get one) Policy

    What's the deal with this? Buy 1 pair, you’ll get 1 free (BOGO) Buy 2 pairs, you’ll get a 3rd pair free (B2G1) More Knockarounds = more shades for all your sunny-day plans. How does it work? Just add the eligible sunglasses to your cart — your free pair will automatically be discounted at chec...