Returns and Exchanges

  • Returns & Exchanges vs. Warranty - What do I choose?

    Start here: Knockaround Returns & Exchanges Portal Here's the summary Free returns & exchanges (U.S.) - ALWAYS. Refunds to original payment if your return is within 45 days of delivery. After 45 days receive exchange or store credit. Warranty - lifetime replacement, one per paid pair, f...

  • How do I return/exchange?

    Just head over to our Knockaround Returns & Exchange Portal to get started. You'll need the order number and email address you used to place the order. (Please note all international orders are final sale.) In our return center, you should have the following options: 1.) If initiating withi...

  • Order arrived damaged | Received the wrong Item?

    Order arrived damaged? Received the wrong Item? No worries! Just hit up our customer service team here **and we’ll make it right. (No need to go to the return/exchange portal.). And don’t sweat it!  This kind of mix-up doesn’t count toward your Lifetime Warranty replacement.

  • How soon will I get my refund?

    Once your return status is updated to in-transit, your refund will be initiated. Please note that once we issue a credit card refund, it may take up to 5–7 business days for the refund to appear on your account, depending on your bank’s processing time.

  • Can I Return a Gift?

    Yes! If you received a Knockaround product as a gift and wish to exchange it for a different size and/or color, please visit our return center here. You will need the original order number to initiate this. You can send your unwanted items back to Knockaround and receive store credit to pick out ...

  • Can I include multiple returns in the same package?

    We kindly ask that you keep returns from different orders in their own boxes, each with its own return label. This helps our warehouse process your return quickly and accurately. If you're returning multiple items from the same order, feel free to send them back together in one package.

  • BOGO & B2G1 (Buy one get one & Buy two get one) Policy

    What's the deal with this? Buy 1 pair, you’ll get 1 free (BOGO) Buy 2 pairs, you’ll get a 3rd pair free (B2G1) More Knockarounds = more shades for all your sunny-day plans. How does it work? Just add the eligible sunglasses to your cart — your free pair will automatically be discounted at chec...