Returns and Exchanges

  • Returns & Exchanges vs. Warranty - What do I choose?

    Start here: Knockaround Returns & Exchanges Portal Here's the summary (UPDATE: We are extending our return/exchange window to 90 days for the Holiday gifting) Free returns & exchanges (U.S.) - ALWAYS. (Please note, that shipping charges are not refunded.) Refunds to original payment if...

  • How do I return/exchange?

    Just head over to our Knockaround Returns & Exchange Portal to get started. You'll need the order number and email address you used to place the order. (Please note all international orders are final sale.). You must have an order number in order to return/exchange or submit warranties. In o...

  • Extended Holiday Season Returns & Exchanges Guide

    Extended Holiday Returns & Exchanges: 90-Day Window Good news! We’ve extended our return and exchange window to 90 days from the date of purchase. Whether you’re shopping early, grabbing gifts for your friends and family, or treating yourself, we want to make sure you have plenty of time to ...

  • Order arrived damaged | Received the wrong Item?

    Order arrived damaged? Received the wrong Item? No worries! Just hit up our customer service team here **and we’ll make it right. (No need to go to the return/exchange portal.). And don’t sweat it!  This kind of mix-up doesn’t count toward your Lifetime Warranty replacement.

  • Can I Return a Gift?

    Yes! If you received a Knockaround product as a gift and wish to exchange it for a different size and/or color, please visit our return center here. You will need the original order number to initiate this. You can send your unwanted items back to Knockaround and receive store credit to pick out ...

  • Can I include multiple returns in the same package?

    We kindly ask that you keep returns from different orders in their own boxes, each with its own return label. This helps our warehouse process your return quickly and accurately. If you're returning multiple items from the same order, feel free to send them back together in one package.

  • BOGO & B2G1 (Buy one get one & Buy two get one) Policy

    What's the deal with this? Buy 1 pair, you’ll get 1 free (BOGO) Buy 2 pairs, you’ll get a 3rd pair free (B2G1) More Knockarounds = more shades for all your sunny-day plans. How does it work? Just add the eligible sunglasses to your cart — your free pair will automatically be discounted at chec...