Start here: Knockaround Returns & Exchanges Portal
Here's the summary
- Free returns & exchanges (U.S.) - ALWAYS.
- Refunds to original payment if your return is within 45 days of delivery.
- After 45 days receive exchange or store credit.
- Warranty - lifetime replacement, one per paid pair, for manufacturing defects. Start claims in the same portal, not by email.
Return | Exchanges | Warranty Details
- Returns/Exchnages - Change of mind / size / color / any defect occuring within 45 day window.
- Refund if ≤ 45 days; otherwise store credit or exchange.
- Lifetime Warranty - Defect past 45 days.
- Qualifies for store credit or exchange.
How to use the Return Portal
- Open the portal: Knockaround Returns & Exchanges Portal
- Enter your Order Number & Email used for that order.
- Follow prompts.
If you need additional help, email us: support@knockaround.com
Quick answers
- What if I’m past 45 days? You can still return for exchange or store credit.
- What does “lifetime” mean? Check out out Lifetime Warranty page for more details.
- Order placed on Canada Website? Please reach out directly to our Canada Customer Service Team here: https://www.knockaround.ca/contact. They’ll be able to best assist you.
- Order placed at an Approved Retailer? We've got you covered. Contact us at support@knockaround.com with all order details/receipt & a photo of your sunglasses.
Oct 7, 2025