Start here: Knockaround Returns & Exchanges Portal
Here's the summary
(UPDATE: We are extending our return/exchange window to 90 days for the Holiday gifting)
- Free returns & exchanges (U.S.) - ALWAYS. (Please note, that shipping charges are not refunded.)
- Refunds to original payment or Store Credit if your return is within 45 days of delivery.
- After 45 days your options are to receive exchange via SHOP NOW or Store Credit.
- Warranty - lifetime replacement, one per paid pair, for manufacturing defects. Start claims in the same portal, not by email.
While most of our products are eligible to be returned and/or exchanged, the following items are marked as FINAL SALE:
* Custom Shop
* Special release Pairs
* Collaboration Pairs
* International orders
* Free Pairs
If you have any issues, please contact the customer service team: HERE.
Return | Exchanges | Warranty Instructions
- Head to our Return Portal: Knockaround Returns & Exchanges Portal
- Enter your Order Number & Email used for that order (order number should start with "KN" i.e KN7654321)
- Select the sunglasses you are requesting to return, exchange, or warranty.
If initiating within 45-days since purchase, you can request a refund back to your original method of payment. This will be issued once your returned item is dropped off at the post office using the return label we provide and is labeled "In Transit". OR You can request store credit, which will be sent to you once your return is dropped off at the post office and labeled "In transit".
For Exchanges & Warranty Claims: Select "SHOP NOW"
SHOP NOW: How It Works
Selecting "SHOP NOW" will bring you back to our Knockaround website with store credit.
If you placed an order using a discount code and decide to return/exchange an item, our returns portal gives you the full original purchase value of the item when you shop for something new through "Shop Now".
Example Scenario:
- You bought sunglasses priced at $40 and used a 20% discount - you paid $32. If you start a return/exchange and choose Shop Now, you’ll have $40 of credit to spend (the original price, not the discounted amount). If you prefer a refund or store credit instead, you’ll receive back the amount you paid: $32. If you don’t use your entire credit, the remainder reverts back to your paid amount.
- Example: $40 credit, you exchange for a $25 item → you’ll get a refund/store credit of $7 (since you originally paid $32).
Quick answers
- What if I’m past 45 days? You can still return for exchange or store credit.
- What does “lifetime” mean? Check out out Lifetime Warranty page for more details.
- Order placed on Canada Website? Please reach out directly to our Canada Customer Service Team here: https://www.knockaround.ca/contact. They’ll be able to best assist you.
- Order placed at an Approved Retailer? We've got you covered. Contact us HERE with all order details/receipt & a photo of your sunglasses.