Extended Holiday Returns & Exchanges: 90-Day Window
Good news! We’ve extended our return and exchange window to 90 days from the date of purchase. Whether you’re shopping early, grabbing gifts for your friends and family, or treating yourself, we want to make sure you have plenty of time to make things right.
Below are the most common questions about our extended holiday return & exchange policy:
How long do I have to return or exchange my order?
We’ve extended our normal return/exchange window from 45 days to 90 days. This gives you more flexibility during the holiday season, especially if you're buying gifts.
Are returns/exchanges easy for gifts?
Yes! The extended 90-day window covers gift purchases, so the person receiving the shades has plenty of time to exchange them if needed, no stress, no rush.
Do you offer gift receipts?
We don’t offer gift receipts at this time.
But! Gift exchanges are still super easy.
How does someone exchange a gift without a gift receipt?
If you're gifting Knockaround shades, just share the order number and the email address used at checkout with the recipient.
With that info, they can start a gift exchange directly in our returns portal.
Where do I start a return or exchange?
All returns and exchanges (including gifts!) can be started in our online portal here:
👉 Returns Center
- U.S. Orders: Free returns
- International Orders: Final Sale, please reach out to us for more information!
- Refunds: Issued to the original payment method
Are there any items not eligible for return or exchange?
Most sunglasses qualify, but certain items may be excluded (e.g., limited editions, final sale items). The portal will tell you instantly whether your item is eligible.
While most of our products are eligible to be returned and/or exchanged, the following items are marked as final sale:
* Custom Shop products
* Special release pairs
* Collaboration pairs
* International orders
* Free Pairs
Anything else I should know?
Just make sure your sunglasses are:
- In original condition
- In their original packaging
If you’re ever unsure, reach out, we’ll help guide you.