Just head over to our Knockaround Returns & Exchange Portal to get started. You'll need the order number and email address you used to place the order. (Please note all international orders are final sale.)
In our return center, you should have the following options:
1.) If initiating within 45-days since purchase, you can request a refund back to your original method of payment. Thiswill be issued once your returned item is dropped off at the post office using the return label we provide and is labeled "In Transit".
2.) You can request store credit, which will be sent to you once your return is dropped off at the post office. (An additional $5.00 will be added to your credit total if store credit is chosen.)
3.) Exchange for a different item using the "Shop Now" function, which will redirect you to our site to select a different item(s). Keep in mind your exchanged item will be sent out once your return is dropped off at the post office using the provided shipping label and is labeled "In Transit". (More SHOP NOW information below). If you placed an order using a discount code and decide to return an item, our returns portal gives you the full original value of the item when you shop for something new through Shop Now exchanges. (More SHOP NOW information below).
There is also an "instant exchange" option where your new order will be placed immediately (without waiting for tracking to update "In Transit"). This will require you to provide a card that will be charged $1.00. This $1.00 charge will be refunded once your returned item(s) is dropped off at the post office. If you do not drop off your return within 45 days, this card will be charged for the item(s) you are exchanging for.
SHOP NOW: How It Works
If you placed an order using a discount code and decide to return an item, our returns portal gives you the full original value of the item when you shop for something new through Shop Now exchanges only.
Example Scenario:
- You bought sunglasses priced at $40 and used a 20% discount - you paid $32. If you start a return and choose Shop Now, you’ll have $40 of credit to spend (the original price, not the discounted amount). If you prefer a refund or store credit instead, you’ll receive back the amount you paid: $32. If you don’t use your entire credit, the remainder reverts back to your paid amount.
- Example: $40 credit, you exchange for a $25 item → you’ll get a refund/store credit of $7 (since you originally paid $32).
- Order arrived damaged?
- Received the wrong Item?
No worries! Just hit up our customer service team here **and we’ll make it right. (No need to go to the return/exchange portal.).
And don’t sweat it! This kind of mix-up doesn’t count toward your Lifetime Warranty replacement.