You'll need the order number and email address you used to place the order.
In our return center, you should have the following options:
1.) Exchange for a different item using the "Shop Now" function, which will redirect you to our site to select a different item(A $5.00 additional credit will be added to your original return total if you use this feature). Keep in mind your exchanged item will be sent out once your return is dropped off at the post office using the provided shipping label and is labeled "In Transit".
(More SHOP NOW information below).
There is also an "instant exchange" option, which will require you to provide a card that will be charged $1.00. This $1.00 charge will be refunded once your returned item is dropped off at the post office. If you do not drop off your return within 30 days, this card will be charged for the item you are exchanging for.
2.) You can request store credit, which will be sent to you once your return is dropped off at the post office. (An additional $5.00 will be added to your credit total if store credit is chosen.)
3.) You can request a refund back to your original method of payment, which will be issued once your returned item is dropped off at the post office using the return label we provide.
Please note all international orders are final sale.
Just head over to our Return Center here to get started.
If you placed an order using a discount code and decide to return an item, our returns portal gives you the full original value of the item when you shop for something new through Shop Now exchanges.
SHOP NOW: How It Works
If you placed an order using a discount code and decide to return an item, our returns portal gives you the full original value of the item when you shop for something new through Shop Now exchanges only.
Example Scenario:
- You bought sunglasses priced at $40 and used a 20% discount - you paid $32. If you start a return and choose Shop Now, you’ll have $40 of credit to spend (the original price, not the discounted amount). If you prefer a refund or store credit instead, you’ll receive back the amount you paid: $32. If you don’t use your entire credit, the remainder reverts back to your paid amount.
- Example: $40 credit, you exchange for a $25 item → you’ll get a refund/store credit of $7 (since you originally paid $32).