How To Cancel or Modify an Order with Knockaround
If you find yourself needing to cancel or modify an order with Knockaround, don't worry. We understand that sometimes plans change or mistakes happen. In this article, we will guide you through the process of canceling an order or requesting an address change.
How To Cancel an Order
To cancel your order, it is important to act quickly. As soon as you realize that you need to cancel your order, please contact our Customer Support Team here. By reaching out to our team promptly, we will do our best to cancel your order before it ships out.
When contacting our Customer Support Team, make sure to select Cancellation as your topic. This will help us prioritize your request and ensure a swift resolution.
Please note that if your order has already been shipped, we will be unable to cancel it until it is returned to Knockaround HQ. In such cases, we recommend visiting our Return Center to initiate a return and/or exchange.
How To Modify an Order or Request Address Change
If you need to make changes to your order or update the shipping address, please follow these steps:
- Contact our Customer Support Team here.
- Select the Address or Order Change topic to indicate your specific request.
- Inform our team about the changes you need to make, whether it's canceling the current order or completing a new order with the necessary modifications.
It's important to keep in mind that once an order is placed, we are unable to modify it directly. Therefore, reaching out to our Customer Support Team is crucial to ensure that your request is properly handled.
Additionally, please be aware that once a shipment leaves our warehouse, it cannot be canceled. Therefore, it is essential to contact our team as soon as possible if you need to make any changes.
Conclusion
At Knockaround, we strive to provide excellent customer service, and we understand that circumstances may arise where you need to cancel or modify an order. By following the steps outlined in this article and reaching out to our dedicated Customer Support Team, we will do our best to accommodate your needs.
Remember, for order cancellations, contact us before your order ships out. For order modifications or address changes, reach out to us as soon as possible, keeping in mind that once a shipment leaves our warehouse, it cannot be canceled.
If you have any further questions or concerns, please don't hesitate to contact our Customer Support Team. We are here to assist you.