Prescription (RX)
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How Do I Place An Order? \ What Do I Need to Place an Order? To place an order for prescription glasses, you will need the following: -An up to date prescription that you can upload to our site. -You will need to know your Pupillary Distances that you can input at checkout. Keep in mind that...
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Processing / Shipping Times & Information
How Long Does It Take to Get My Prescription Glasses? For prescription glasses, we please ask that you allow 1-3 business days for the processing of your order and 3-5 business days for shipping. This timeframe may vary based on your prescription - if you have specific questions or concerns abou... -
What Material Are Your Prescription Lenses Made From? Our prescription lenses are made from a Polycarbonate material! Polycarbonate lenses can handle stronger prescriptions with lenses approximately 30% thinner and lighter than plastic alternatives to keep your glasses from weighing you down. Po...
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My Prescription Seems Off, What Do I Do? Sometimes when you receive a new prescription after wearing a certain prescription for a long while, it can feel weird or off when you first wear your prescription. This feeling can also occur with large changes in prescriptions. We recommend wearing your...
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What is the Return / Exchange Policy For Prescription Glasses? All prescription glasses orders placed through Knockaround are final sale (No Exceptions). Due to the customized and made to order nature of our prescription lenses, these will not be eligible for returns or exchanges. Please keep th...
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Other Frequently Asked Questions
Can I Use Reward Points Or A Discount Code On My Prescription Order? Unfortunately rewards points and discount codes are not eligible for use on prescription orders. Prescription orders are also not included in sitewide sales or promotions. You will still earn rewards points on prescription orde...